If something has gone wrong, or you simply have a question you cannot find the answer to, this page explains how to reach us and what to expect when you do.

Our support team handles the full range of player enquiries — account access, payment queries, bonus questions, technical issues, and anything else that is stopping you from having a straightforward experience. The people who receive your message are authorised to take action, not just pass things along, so you will be speaking to someone who can actually help.

What to include when you write to us

The single most useful thing you can do is give us enough information to resolve your issue in one exchange. That means telling us the username or e-mail address registered to your account, a clear description of what happened, and — where relevant — the date and approximate time of the event, the game or payment method involved, and any transaction or round reference you have to hand. The more specific you are, the less back-and-forth is needed. You do not need to apologise for getting in touch; that is what we are here for.

Once your message reaches us, it is logged, assigned, and reviewed by a member of the team. You will receive a response through the same channel you used to contact us. We do not close enquiries without a resolution or an explanation.

Responsible gambling and account restrictions

If you are writing to us about a deposit limit, a cooling-off period, or self-exclusion, your request is treated differently from a standard query. These are not routine account changes — they are protective measures, and we take them seriously. A request to self-exclude or take a break will be acted upon promptly, and we will not attempt to dissuade you or offer incentives to change your mind. If you are in any doubt about how to phrase your request, simply tell us what you need in plain terms and we will take it from there.

If your concern rises to the level of a formal complaint — meaning you feel your issue has not been handled fairly or has not been resolved after initial contact — you can ask for it to be escalated. We will acknowledge the complaint formally and work through it in line with our complaints procedure. Should that process not result in a satisfactory outcome, you have the right to refer the matter to the relevant regulatory authority. We will not obstruct that process.

One final point on security: we will never ask you for your password, your full card number, or any sensitive authentication detail over e-mail or chat. If you ever receive a message claiming to be from us that asks for this kind of information, do not respond to it — contact us directly through the channels listed on this page so we can investigate.

Players based in the United Kingdom are fully supported and welcome to contact us through any of the available channels.